August 7th, 2006
Dear Travelocity, Study WestJet
After the recent fiasco with Travelocity, I called WestJet to straighten things out. Amazing. A real person (named Melissa) immediately answered the WestJet 1-800 number. She then answered all of my questions, confirmed my reservation and emailed out an itinerary. When I hung up, my phone time read, "03:12" and the email itinerary was already in my inbox. Nice job WestJet and Melissa! Bonus points for not trying to sell me anything extra.
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Posted on Monday, August 7th, 2006 at 15:32
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